Text to 9-1-1

Text to 9-1-1 is a service that allows citizens to send a text message directly to 9-1-1 for assistance in the event they are unable to make a voice call.

It is important to remember that text to 9-1-1 services should only be used in an emergency situation when someone is unable to speak. Examples include if the person is deaf, hard-of hearing, speech impaired, or when speaking out loud would put the individual in danger. Text to 9-1-1 also provides a silent alternative in cases such as a child abduction, active shooter or domestic abuse.

Simple Steps to Texting 9-1-1 in an Emergency

  1. Enter the numbers 911 in the "To" field.
  2. The first text you send should be a short explanation of the emergency and the type of help needed.
  3. Push the "Send" button to send the text to 9-1-1.
  4. The 9-1-1 call-taker will text back any specific questions that will help them in getting you the emergency response quickly. Please make sure to answer all questions.
  5. Remember to text in simple language and do not use abbreviations or emojis.

Other Important Information Regarding Text to 9-1-1

  1. If you are able, please call 9-1-1. It takes longer to get all the information when communicating through text meassages.
  2. Location information of texts are inaccurate, so please be aware of your surroundings and know your location when reaching out to 9-1-1 for help.
  3. Phone users must have a texting plan with their service provider in order to text 9-1-1.
  4. At this time, pictures and videos cannot be shared via text with 9-1-1 call-takers.
  5. Please do not text and drive. If you need to contact 9-1-1, please park your vehicle in a safe location first.